In my early days of purchasing, I quickly became aware of the many levels of customer service, and all were not positive experiences.
We began to view suppliers as partners, organizations we wanted to develop relationships, an environment of open door communication.
Our system was simple.  We followed four steps to keep communication strong:

Feedback on what was done right
Feedback on areas of improvement
Feedback on issues that needed attention
Annual Quality Awards for the Best of the Best

Recently, I have had a few excellent experiences with a company named Uline.  I called in an order to our local location a few miles away, expecting [...]