I found myself at an unexpected veterinary appointment today. We were on time, yet of course this particular vet was running behind as usual.
The tech came in to get my dog for her checkup. I watched as they had to drag her down the hall, looking back at me, with fear and a pleading look. I didn’t want to appear as a over protective doggy mommy, even if that was the truth, so I let her go. Now, I knew they were only checking her ears and she would be fine, but the fear in her eyes was tugging at my heart.
Then the [...]
August 20th, 2008, Author: Tawny Press
Tags: Customer Care, Customer Service
Posted in Customer Service | 1 Comment »
In my early days of purchasing, I quickly became aware of the many levels of customer service, and all were not positive experiences.
We began to view suppliers as partners, organizations we wanted to develop relationships, an environment of open door communication.
Our system was simple. We followed four steps to keep communication strong:
Feedback on what was done right
Feedback on areas of improvement
Feedback on issues that needed attention
Annual Quality Awards for the Best of the Best
Recently, I have had a few excellent experiences with a company named Uline. I called in an order to our local location a few miles away, expecting [...]
August 20th, 2008, Author: Tawny Press
Tags: Customer Feedback, Customer Service
Posted in Customer Service | No Comments »
